Pricing, Products, and Refund Policy
CARES Act and Coronavirus Stimulus Retirement Changes
FAQs and the Benefits of Self-Directing Retirement Accounts
Rocket Dollar Crowdfunding Campaign on Republic
Investing and Alternative Asset Classes
Self-Directed IRA (Traditional, Roth, or Beneficiary)
Self-Directed Solo 401(k) (Traditional or Roth)
- Self-Directed Solo 401(k) FAQs
- Opening a Rocket Dollar Self-Directed Solo 401(k) Account
- Structure and Titling
- Contributions and Contribution Limits
- IRS-Related Questions
- Rolling Over/Transferring Old Accounts
- Solo 401(k) Traditional Contributions
- Solo 401(k) Roth Contributions
- Solo 401(k) Loans
- Uncommon Questions
Self-Directing Retirement Compliance and Self Care
Partnering with Rocket Dollar
Fundraising with Rocket Dollar
Specific State Rules
Privacy, Security, Identity, and Fraud
What is Rocket Dollar's Refund Policy?
At Rocket Dollar, we are committed to providing our customers with a great experience.
If for any reason you are not completely satisfied with your experience, you may request a refund by sending an email to Rocket Dollar Support (log into your dashboard to contact support) within 30 days of payment. Rocket Dollar will refund 100% of the account setup fee within 30 days.
We will ask that you complete a short survey about your experience to be eligible for a refund. Rocket Dollar will process the refund as soon as possible, no later than 30 days after you make the refund request and complete the survey.
If you cancel after 30 days, Rocket Dollar will stop the recurring charge for compliance starting with the next calendar month.
If you have funded your account and wish to transfer the funds to another financial institution or take a distribution, please contact Rocket Dollar Support at firstname.lastname@example.org.
Rocket Dollar reserves the right to modify this refund policy at any time and for any reason.