Contacting the Support Team

What are Rocket Dollar's Support Hours?

Our live Rocket Dollar support hours are 9AM-4:30PM Central time, Monday through Friday. You can open an electronic ticket or leave a voicemail 24 hours a day and we will address your concerns as soon as possible.

Where can open a ticket/talk to a support person?

Customers can open a support ticket at any time with the email at the top right of the Rocket Dollar Dashboard or through account fulfillment emails.

  • You can view your support options by logging into your Rocket Dollar Dashboard.
  • Core Customers can email our support team Schedule a call
  • Gold Customers can call our live Gold support number. Be sure to leave a voicemail if you do not get an immediate answer and we will get back to you as soon as possible. 

How soon can I expect a response?

all tickets/inquiries will be responded to within 24 hours (does not include weekends/holidays)

What about after hours?

Any request after hours will be handled first thing the next day.