Support FAQs

What will support hours be during the Christmas and NYE holidays? How will this affect my goal to open a Self-Directed Solo 401(k) or IRA?

Solo 401(k)s purchased before Midnight at 12/20/2020 will get their adoption agreement delivered before the 12/31/2020 deadline which must be signed by electronically. Solo 401(k)s purchased after 12/20 will not be processed until 1/4/2021

What are your general support hours?

Our hours are 9:00 AM -4:30 PM, Monday to Friday. Any ticket or voicemail received after hours will be responded to first thing the next day. All tickets and calls will be responded to within 24 hours. 

What are the Sales hours during the last week of the year?

Our sales team has received a colossal amount of interest in new accounts this November and December. Because of this, we are trying to take a bit of a break with rest and relaxation. 

Our sales team will have someone covering each day but may take at least 24 hours to respond to an inquiry. Please leave a detailed voicemail, or all your questions to info@rocketdollar.com and we will respond where we can. 

You can check out the rest of our knowledge base or our youtube channel.

What are the general Christmas Support Hours?

December 22nd, 2020: Full Solo 401k support. IRA support is not available this day.
December 23rd, 2020: All Customer Support will all be closing at 12:00 pm CST on Wed. IRA support is not available this day.
December 24th: Christmas Eve, all support is closed.
December 25th: Christmas Day, all support is closed 
December 28th, 2020: All emails/ Tickets and Voicemails will be responded to on Monday

What are the support hours around New Year's Eve and New Years Day?

December 31st, 2020: New Year's Eve. Our offices will be closing at 1:00 pm 
January 1st, 2021: Our office will be closed for New Years DayEmails/tickets and voicemails will be responded to on Monday 1/4/2021 in the order they were received.  
 

 How will this affect my Self-Directed IRA?

The IRS Website to open EINs is down for maintenance. This massively slows down our open IRA LLCs. All IRA LLCs ready for LLC creation will be addressed on January 4th.

How does this affect my Solo 401(k)?

Solo 401(k)s purchased before Midnight at 12/20/2020 will get their adoption agreement delivered before the 12/31/2020 deadline which must be signed by electronically. Solo 401(k)s purchased after 12/20 will not be processed until 1/4/2021
 
The IRS recently updated plan rules about Solo 401(k) deadlines. If you plan is legally established before December 31st, you can take advantage of the Solo 401(k) complete employer contribution.  If your plan is legally established AFTER December 31st, you can only do an employee contribution. 
 
PURCHASING YOUR PLAN ON APP.ROCKETDOLLAR.COM does NOT LEGALLY ESTABLISH YOUR 401(K). Our team must get adoption documents to you to legally create the plan and have the plan adopted by your business or sole proprietorship. Purchases were required by December 20th to ensure all our new customers have time to sign their adoption agreement. 
Solo 401(k) Purchases after December 20th have no guarantee to be fulfilled in time before the December 31st deadline. They will be addressed on January 4th.